FAQ

1. Where do you ship?
We currently ship exclusively to Poland.

2. What products do you sell?
We specialize in plushies, stuffed toys, and soft collectible companions in a variety of styles and sizes.

3. How long does delivery take?
Orders are processed within 1–3 business days and delivered within 5–10 business days after dispatch.

4. How can I track my order?
You will receive tracking details by email once your order has been shipped.

5. Can I return my order?
Yes, you can return your order within 14 days of receiving it. Items must be unused and in their original packaging.

6. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. What if my plushie arrives damaged?
Please contact us within 7 days with photos of the damage. We will arrange a replacement or refund.

8. Are your plushies suitable for children?
Many of our plushies are suitable for children. Please check product descriptions for age recommendations and safety details.

9. What sizes are available?
We offer plushies in a variety of sizes. Please refer to individual product listings for exact dimensions.

10. Are your plushies washable?
Care instructions vary by product. Please check the label or product description for cleaning guidance.

11. What payment methods do you accept?
We accept secure Shopify payment methods, including major credit and debit cards.

12. How can I contact you?
Email: laurazhadya@gmx.net
Phone: 04.60.64.24.65